Dermabeaut – Return & Exchange Policy
At Dermabeaut, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return and exchange policy under the following terms and conditions:
- Eligibility for Return or Exchange
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order number, receipt, or invoice) must be provided.
- Non-Returnable Items
- Used, damaged, or opened products are not eligible for return or exchange.
- Items bought on sale or promotion are non-refundable unless defective.
- Exchange Conditions
- Exchanges are allowed only for the same product if it is damaged or defective.
- If the desired item is out of stock, a refund or store credit will be issued.
- Return Process
- To initiate a return, please contact our customer support via [your email/WhatsApp number].
- Once your return is approved, you will be given instructions on how to send the product back.
- Refunds
- Refunds (if applicable) will be processed within 7-10 business days after receiving and inspecting the returned item.
- Refunds will be made via the original payment method or store credit, depending on your choice.
- Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.